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VOLUNTEER COORDINATOR

POSITION
Reporting to the Associate Executive Director, the Volunteer Coordinator (VC) supports the mission of
MedWish through the recruitment, retention, and recognition of volunteers and interns. The number
and quality of volunteer hours directly impacts MedWish’s ability to meet the medical needs of our
recipients and increase our worldwide efforts; therefore, the VC’s position requires an active approach
to maximizing MedWish’s volunteer program and ensuring that our volunteers know how much we
appreciate their service. Additionally, the VC will oversee the administration of MedWish’s Skill Building
Program, an important component of MedWish’s Volunteer Program that provides vocational training
opportunities for those with special needs.

CORE RESPONSIBILITIES AND TASKS: (The following are not designed to contain or be interpreted as an exhaustive list of all duties, or responsibilities required of an employee assigned to this job. Management retains the discretion to add to or change the duties of this position at any time.)

General Volunteer Administration:
– Manage the online volunteer registration system to schedule, track, and organize all volunteers’
information.
– Maintain a live dashboard of key impact and volunteer metrics.
– Greet volunteers, ensuring all volunteers have the necessary paperwork completed.
– Conduct volunteer orientation and tours to acquaint new volunteers with the mission of MedWish.
– Promote a positive and impactful MedWish volunteer program.
– Maintain Volunteer Program records.

Outreach:
– Attend and represent MedWish at volunteer recruitment events.
– With the Senior Marketing and Communications Coordinator, utilize MedWish’s social media
resources to highlight MedWish’s volunteer program.
– Compile and collect information for newsletters, development needs, online content, and marketing
pieces about MedWish’s Volunteer Program.
– Create and implement methods to communicate the MedWish mission to recruit volunteers. This
may occur individually or in conjunction with Development Team.

Volunteer Cultivation:
– Develop relationships to retain volunteers and serve as the primary contact for those looking to
volunteer at MedWish.
– Answer questions from volunteers via phone, email, or other communication methods.
– Foster strategic relationships and opportunities for those volunteers with the potential for increased
financial and in-kind giving.
– Recognize volunteers throughout the year, ensuring that those dedicating their time and service to
MedWish’s mission know how much their efforts are appreciated.

Skill Building:
– Oversee the administration and growth of MedWish’s Skill Building Program.
– Collecting annual paperwork and documentation needed from partner agencies.
– Collect partner feedback.
– Investigate and conduct outreach to new potential vocational programs to support the programs
continued growth.
– Collect testimonials from the supervisors and participants in the program. Work with the
development team to draft these into materials that can be used for marketing, fundraising, and
grant documents.
– Identify measurable metrics that can be used to evaluate the program and collect this data.
Maintain and report monthly statistics on the program.

Special Events:
– Plan for, recruit, and coordinate volunteers for special events and fundraisers.
– Conduct orientation sessions for volunteers assisting with special events.
– Plan and execute volunteer events, and volunteer appreciation events.

Internship Program Expansion, Coordination, and Oversite:
– Working with department heads, develop new internship opportunities and expand existing
internship roles in conjunction with the needs and opportunities of different teams and
departments at MedWish.
– Promote MedWish’s internship program.
– Conduct a general orientation for all new interns.
– Manage the administration of internship program to promote vocational and professional
development.
– With department heads, explore new long-term volunteer opportunities and recruit to fill these
positions.

Other:
– Oversee MedWish’s merchandise and promote its sale.
– Assist with facility maintenance and cleaning needs as requested.
– Exhibit conduct that reflects MedWish’s core values.
– Assist with mission critical projects such as clerical projects and the annual inventory audit
– Maintain a well-run office by ensuring forms, policies, guidelines and other items are available to
volunteers and the volunteer team.
– Follow MedWish’s health and safety protocols and standards, and promote a safe and productive work
environment for all staff, volunteers, and visitors.
– Participating in supply sorting during Saturday Sorts. Leading volunteers in these activities as
needed.

QUALIFICATIONS
– Associate’s Degree or 2-5 years of administrative or program coordination experience. Preferred
fields include non-profit management, human resources, business management, or a related field.
– Strong English written and oral communication skills with outgoing and patient demeanor.
– Strong computer skills (email, Internet research, Microsoft Office programs, and Google apps).
– Volunteer Database experience preferred.
– Excellent people skills and the ability to work with diverse stakeholder populations.
– Flexibility to work 2 Saturdays a month and possible rare evening hours.
– Ability to lift at least 40 pounds.
– Ability to work on your feet for an extended amount of time (2-3 hours per day).
– Ability to succeed in a fast-paced, non-traditional work environment.
– Ability to work in diverse climates, both hot and cold.
– Multi lingual helpful, but not required.
– Demonstrated resourcefulness in managing multiple priorities under pressure and under tight
timelines, while proposing new ways of creating efficiencies.
– Exercise discretion and independent judgement with regards to matters of significance within the
volunteer department
– Flexible and a self-starter; able to multi-task while also being willing to “roll up the sleeves” and get
tasks done.
– Personal qualities of integrity, credibility, and dedication to the mission of MedWish.
– Must pass a background check and drug screen.

JOB TYPE: Hourly, Non-Exempt
SCHEDULE: Tuesday-Friday from 9am-1:30pm | Saturdays (2 per month) 8:30am-12pm

To apply, please send your resume to blatz@medwish.org and complete MedWish’s online employment application.