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Local & Domestic Programs Coordinator

POSITION
Reporting to the Director of Operations, the Local & Domestic Programs Coordinator will work to increase the amount of supplies distributed locally and domestically through MedWish’s Local & Domestic Giving Program, Alternative Recycling Program, and Reprocessing Program. The Coordinator will need to understand MedWish’s sorting and reprocessing policies and be able to accurately educate volunteers and staff on them. The Coordinator will work with a wide variety of recipient populations, and will need to be able to manage these relationships to increase and improve MedWish’s capacity to distribute supplies to each. The Coordinator will also oversee and run the day to day operations of MedWish’s Skill Building Program. The position will report to the Director of Operations, with a dotted line of responsibility to the Operations Committee.

RESPONSIBILITIES: (The following are not designed to contain or be interpreted as an exhaustive list of all duties, or responsibilities required of the employee assigned to this job. Management retains the discretion to add to or change the duties of this position at any time.)

LOCAL & DOMESTIC GIVING
– Oversee recipients vetting process.
– Engage with potential recipients, explaining the MedWish model and generating new orders through direct communication to learn specific recipient needs.
– Prepare order and manage interfaces supporting distribution operations.
– Produce timely reports on product outputs from MedWish including, but not limited to: pounds of aid distributed, number of shipments, classes of shipments, fee for service generated.
– Ensure that the aforementioned metrics meet the quotas/standards outlined by the organization and are presented in the monthly dashboards.

REPROCESSING
– Sort surplus/expired high end surgical items and suture, and create excel spreadsheets of items.
– Contact reprocessing vendors and research new reprocessing vendors and box/ship items based on their needs and wish lists.
– Occasionally host and assist reprocessing vendors when they visit MedWish.
– Arrange for a FedEx pick up or take to FedEx.

ALTERNATIVE RECYCLING
– Vet, approve, and schedule alternative recycling recipients and handle check-out procedures.
– Track weight in alternative recycling log and inventory management software.
– Oversee membership program for vetted alternative recycling recipients.
– Conduct outreach to spread awareness of the program and bring in new recipients. This may include phone calls, emails, distribution of flyers, mass appeals, and participating in fairs etc.
– Maintain the Alternative Recycling space and oversee Alternative Recycling volunteers.

SKILL BUILDING
– Oversee and grow MedWish’s Skill Building Program.
– Build relationships with participating supervisors, individuals, and organizations. Work with
them to determine appropriate activities for their groups and supervise these projects.
– Identify operational needs at MedWish and suggest individuals or groups from the vocational programs to fill those needs.
– Manage their work to ensure accuracy and integrity in the application of their assigned projects.
– Prepare the supplies and activities for the groups before their arrival and clean up the spaces used following their departure.
– Based on participant feedback and measured metrics on the program, suggest and implement opportunities for growth and/or improvements.

SORTING
– Sort and bulk the following medical supply categories: Cardiac, suture and surgery.
– Follow and help improve and strengthen MedWish International’s Sort and Bulk Process: ensuring viability of product, appropriately categorizing like items, maintaining organization of sorting areas, boxing like supply items, counting boxed items, weighing and labeling boxed inventory.
– Help to improve and strengthen MedWish’s sorting process.

GENERAL
– Collect and analyze recipient feedback to improve MedWish programs and collaborate with the development/marketing team to use this feedback to create recipient stories.
– Assist with mission critical projects, donation drop offs, special events, and inventory audit.
– Assist with volunteer sorting.
– Maintain a clean warehouse and assist with facility maintenance and cleaning needs.
– Exhibit conduct that reflects MedWish’s core values.
– Conduct the monthly Safety Audit at least once per year.
– Follow MedWish’s health and safety protocols and standards, and promote a safe and productive work environment for all staff, volunteers, and visitors.

REQUIREMENTS
– Bachelor’s degree or higher preferred. All fields welcome, but majors in education, non-profit management, health, business, sales, supply chain, international relations, medicine, communications, and experiential learning preferred.
– Two to four years of professional experience required. Background in volunteer management, medicine, special education, public policy, nonprofit work, manufacturing, and/or sales helpful.
– Strong English written and oral communication skills with outgoing and patient demeanor.
– Strong computer skills (email, Internet research, Microsoft Office programs, and Google Apps).
– Excellent people skills and the ability to work with diverse stakeholder population.
– Flexibility to work Saturdays and possible rare evening hours.
– Ability to succeed in a fast-paced, non-traditional work environment.
– Flexible and a self-starter; able to multi-task while also being willing to “roll up the sleeves” and get tasks done.
– Personal qualities of integrity, credibility, and dedication to the mission of MedWish.
– Ability to work in diverse climates, both hot and cold.
– Willingness and ability to pay attention to detail
– Medical background helpful, but not required
– Must pass a background check and drug screen

PHYSICAL REQUIREMENTS
– Must be able to sit, stand, and see on a constant basis.
– Must be able to walk, write, and type on a frequent basis.
– Must be able to bend, carry, reach, push, and pull on an occasional basis.
– Ability to lift 40 pounds.
– Ability to work on your feet for an extended amount of time (5-6 hours per day).
– Ability to succeed in a fast-paced, non-traditional work environment.
– Ability to work in diverse climates, both hot and cold.

JOB TYPE: Salaried, Non-Exempt
SCHEDULE: 36-40 hours per week | Tuesday-Friday 8am-5pm | Saturdays (2 per month) 8:30am-12:30pm

To apply, please email your resume and cover letter to blatz@medwish.org and complete MedWish’s online application form.