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Frequently Asked Questions

Do you have questions about how to request donated medical supplies and equipment through MedWish, start here. If our frequently asked questions don’t address your particular question, let us know: Contact us at info@medwish.org or (216) 692-1685. We’re here to help!

Q: Why do I have to submit an application?

A: We get many calls and emails informally requesting information. By submitting an application, you’re letting us know you’re serious about proceeding and that we should actively begin coordinating your order and setting aside the items you requested.

Q: I do not have representation/contact in the United States, can I still apply?

A: Yes, but your order may be put on hold until you can secure a US based non-profit sponsor organization.

Q: I am traveling abroad and have no specific overseas recipient but still want to take supplies. Can I still apply?

A: You can apply, but without an identified overseas recipient that acknowledges you are bringing the requested supplies, we may not be able to approve your request. We recommend you try to secure a donation site before you apply to prevent your application from being put on hold.

Q: Why does the application ask for so much information?

A: There are two primary reasons we ask for so much detail in the application: to better serve you and so we can evaluate potential partners to ensure they are verifiable charitable entities.

Q: Is the list of supplies on the application an active inventory of what you have in stock?

A: That list is just an example based on common donations to MedWish and may not include everything that is available. You should submit a comprehensive wish list of all the supplies and equipment you would like. From this list, our staff can work with you to prioritize your list and to determine what we can provide and at what quantities.

Q: Why does MedWish ask for a fee for service?

A: MedWish International fundraises to cover over half of the operating costs needed to provide orders to our recipients. We do require recipients cover a small portion of the operating costs needed for trucking, inventory management and storage.

Q: My organization is doing amazing work and the people we serve have desperate need, but we can’t afford the fee for service. Can we still apply?

A: You are always welcome to apply. In special cases, MedWish will consider adjusting the fee for service for certain projects that can demonstrate need. MedWish cannot negotiate or assist with third-party shipping costs.

The sponsor and/or recipient are responsible for all shipping and custom fees; MedWish cannot negotiate or assist with these third-party costs. Applicants with no/very limited finances should consider all costs before applying.

Q: Why do I need to submit a feedback report?

A: The donors who contribute dollars and products to support our shipments want to know where their donations went. By providing feedback, you empower us to demonstrate the impact of their support to our stakeholders so we can keep getting donations of supplies and equipment (and can keep supporting projects like yours.)

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